With many of us working and schooling from home during lockdown, our connection to the internet has never been more important. But what happens if our broadband service goes bad?

I was asked by The One Show to share some consumer advice on what to do if your broadband service is unreliable or slower than you were promised. I explain how some simple consumer protections can keep you connected — or help you cut free from your contract.

The consumer protections I explain include:

  • The Cooling-off Period – what’s the law when changing your mind?
  • Ofcom Code of Practice and Consumer Rights Act – including the “minimum speed guarantee”
  • Alternative Dispute Resolution – when complaints fall on deaf ears

Take a look:

The good folks at Resolver – the free independent resolution service – asked if I could put some of my broadband contract and service consumer advice into writing for them: Beating those Broadband Blues.