BBC The One Show: Avoid the Broadband Blues
With many of us working and schooling from home during lockdown, our connection to the internet has never been more important. But what happens if our broadband service goes bad?
I was asked by The One Show to share some consumer advice on what to do if your broadband service is unreliable or slower than you were promised. I explain how some simple consumer protections can keep you connected — or help you cut free from your contract.
The consumer protections I explain include:
- The Cooling-off Period – what’s the law when changing your mind?
- Ofcom Code of Practice and Consumer Rights Act – including the “minimum speed guarantee”
- Alternative Dispute Resolution – when complaints fall on deaf ears
Take a look:
The good folks at Resolver – the free independent resolution service – asked if I could put some of my broadband contract and service consumer advice into writing for them: Beating those Broadband Blues.
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