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Posts tagged television

NHS COVID-19 App

BBC Newsround: UK Contact Tracing App

In a recent report for CBBC Newsround I explained the theory behind how contact tracing apps work to reduce the spread of infectious diseases.

When this report went to air in May 2020, contact tracing apps were seen by many as a key tool in helping communities regain some of their social freedoms following restrictions to prevent the spread of coronavirus.

However, at the time of writing this – June 2020 – the UK’s contact tracing app still hasn’t been fully released, beyond a trial on the Isle of Wight.

And today the UK government revealed that its NHS contact tracing app will now change how it works, favouring “decentralised” technology supported by Apple and Google.

The initial version of the NHS contact tracing app was based on a centralised model recommended by scientists from Oxford University:

The team of Oxford scientists argue the UK’s choice of a centralised app architecture will significantly improve the NHS’s ability to refine, improve and evaluate the app’s configuration; they suggest it will ensure the app can rapidly and effectively guide the right people to self-isolate whilst enabling most people to start returning to normal life.

However, this change of direction appears to have been driven in part by mounting concerns over privacy and security – which might reduce the number of people comfortable using the app – along with technical challenges with how accurately the bespoke app was able to detect other smartphones.

Other countries have made similar u-turns, but all will hope that favouring a technology supported by Apple and Google will ensure better public trust and accuracy.

One thing is for sure: the idea that a contact tracing smartphone app might be a silver bullet to tame coronavirus has fallen very flat.

The One Show logo

BBC The One Show: Avoid the Broadband Blues

With many of us working and schooling from home during lockdown, our connection to the internet has never been more important. But what happens if our broadband service goes bad?

I was asked by The One Show to share some consumer advice on what to do if your broadband service is unreliable or slower than you were promised. I explain how some simple consumer protections can keep you connected — or help you cut free from your contract.

The consumer protections I explain include:

  • The Cooling-off Period – what’s the law when changing your mind?
  • Ofcom Code of Practice and Consumer Rights Act – including the “minimum speed guarantee”
  • Alternative Dispute Resolution – when complaints fall on deaf ears

Take a look:

The good folks at Resolver – the free independent resolution service – asked if I could put some of my broadband contract and service consumer advice into writing for them: Beating those Broadband Blues.

CBBC Newsround

BBC Newsround: How to Stay Safe in Video Chats

If you’re parent, you’ll know how much your children are missing their friends at the moment.

Video chat apps like Zoom, Houseparty and Facetime are a great way for children to keep in touch with their schoolmates – but sometimes things can go wrong.

Here’s a piece I filmed with BBC Newsround to help children and their parents learn how to stay safe when using group video chat apps.

A dedicated page on the website features these video group chat tips and some further online safety resources. It also includes a chat with my daughter about how she is keeping in touch with school friends while school is closed.

Newsround is something of an institution here in the UK. For many of us as we were growing up the John Craven-hosted daily show was our main window on the world.

As a parent now, I’ve once again found Newsround to be an invaluable resource, providing my children with just the right balance of information, reassurance and distraction when things outside are so confusing. The Newsround website is also filled with uplifting, informative and topical stories, and has helped us to talk about some big world topics as a family.

Head over to the CBBC Newsround website or watch the latest bulletin.

Deliveroo Logo

Deliveroo Scams on The One Show

When I first spoke about Deliveroo scams for BBC Watchdog in 2016, I had hoped the fast food delivery service would have taken away some tips on how to keep its customers’ accounts safe from fraudsters.

Yet here we are in 2019 and once again I’m investigating – this time for The One Show – why Deliveroo can’t seem to be able to keep its customers’ accounts secure.

Delivering Distress

Investigating Deliveroo Scams

Three years on and it seems little has changed at Deliveroo HQ.

Desperate Deliveroo customers are still finding orders being placed without their consent and delivered to addresses they know nothing about. Victims are still discovering that their email address is being changed, passwords updated, payment details changed, refunds issued – and even their name changed – without any apparent verification or controls.

Deliveroo vehemently denies that its own systems have been hacked. Instead it deflects responsibility back to its customers, admonishing them for reusing passwords across multiple online services.

Deliveroo: You Get Stuffed

Deliveroo claims that criminals are using “credential stuffing” attacks to take over customer accounts. It says usernames and passwords leaked from other online services are used to try and log in to Deliveroo accounts. Because many of us use the same passwords for multiple services, this can be a fruitful method of attack for criminals looking to hijack others’ accounts.

In my opinion, this victim-blaming doesn’t let Deliveroo off the hook. Other online services also acknowledge that these kind of attacks take place – and take further sensible precautions to protect their users.

One method used by many online services to add an extra layer of security is two-factor authentication. With “2FA”, a text message containing a one-off security passcode is sent to the account owner’s smartphone. It works because even if a hacker has identified a potential victim’s username and password, it’s unlikely they will have access to their smartphone too.

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Robotics, AI and Blockchain: 4 Years from Now at MWC Barcelona

Mobile World Congress (MWC) is where the world’s mobile industry meets.

An enormous event attracting over 100,000 visitors, MWC sets the agenda for the technology that impacts our lives the most.

This year, working with the show’s official broadcast outlet, we were challenged to produce a daily hour-long TV show that captured the energy, creativity and invention of MWC’s startup-focused event, 4YFN.

The result – The 4 Years from Now Show – achieved all that and more, with top quality broadcast output that surfaced the scale and spirit of the show.

We spoke with startups applying robotics, AI and blockchain to solve real-world challenges; we chatted biohacking, transhumanism and brainwave modulation with experts and practitioners; we even tried a sleep robot, a connected cat litter tray and a post-workout training shoe drying and sterilising device.

Individual packages from the show are now available on demand over at Mobile World Live TV.

Hosting TV Industry Awards in Cannes

Last weekend I was in Cannes at the iconic InterContinental Carlton Hotel to host the TV industry’s Content Innovation Awards 2018.

David McClelland hosts the Content Innovation Awards 2018 in Cannes

The awards fall on the eve of MIPCOM TV, the annual television industry marketplace in which networks from around the world buy and sell the shows we watch.

Categories at this year’s awards included best entertainment format, best use of social media, best VR project as well as recognition for outstanding contribution in the industry.

Here’s a taste of the evening:

It was my first time in Cannes, and I had a terrific time at the awards helping the industry to celebrate its successes. I’m very grateful to the team at Informa, Television Business International and Digital TV Europe for asking me to host this year’s prestigious event.

Channel 4 Supershoppers

Wi-Fi Router Workout with Channel 4 Supershoppers

I’ve been filming some items for Channel 4 prime-time consumer programme, Supershoppers. In tonight’s show, I’m investigating broadband and Wi-Fi speeds.

Is the internet speed you pay for the speed you actually get throughout your home? There are lots of reasons why that may not be the case, one of which is how well your broadband router performs.

The majority of us make do with the router provided by our internet service provider when we sign up. While that’s often the easiest way to get up and running, that bundled hardware may not always provide the best internet experience around the house.

Supershoppers Wi-Fi Router Testing

(Images: Channel 4/Firecrest Films)

So, we’re testing the kit shipped by the some of UK’s top internet service providers – as well as some after-market options – to see which router works the hardest to send Wi-Fi around your home.

In the show we test:

  • BT Smart Hub
  • Sky Q Hub
  • Virgin Media Hub 3.o
  • TP-Link TL-W940N
  • Linksys WRT1900ACS

Watch Supershoppers on Thursday 14 June 2018 at 8pm or catch up on All 4.

Mobile World Live TV

MWC 2018 with Mobile World Live TV

This week I’m at Mobile World Congress in Barcelona reporting for Mobile World Live TV.

David McClelland reporting for Mobile World Live at MWCMobile World Congress is where the mobile industry meets. Each spring, over 100,000 visitors swarm into Barcelona to get a first look at the technologies that will feature in our pockets, homes, offices, cars and cities in the coming months.

Mobile World Live TV is the official broadcast channel of MWC, playing on over 100 screens around the Fira, live on the web and to tens of thousands of hotel rooms across the city.

Each day I’ll be hunting down the best start-up stories from in and around 4YFN at Mobile World Congress for my very own 60-minute show on the channel.

What is 4YFN?

Connecting start-ups from around the world, 4 Years From Now is where the firms and technologies we expect to see maturing in, let’s say, 4 Years From Now showcase themselves, speak to investors and network with others who can help take them to the next stage.

4YFN is 20,000 visitors, 650 start-ups, 110 hours of keynotes, workshops and panels discussing how technologies such as 5G, AI, Machine Learning, Internet of Things and Blockchain will continue to permeate our lives in the next 4 years from now.

The first episode of the show broadcasts on Tuesday 27th February at 15.00 CET with repeats each evening at 21.00 CET. Watch live – and on-demand after MWC – on Mobile World Live TV site.

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